Best Rate Guarantee
The Colonial Terrace’s Best Rate Guarantee assures you that on www.thecolonialterrace.com you will find the lowest published Internet rate.
If you find a lower rate for our Carmel hotel on another website that is both viewable and bookable than what is displayed on www.thecolonialterrace.com (must be the same room type, same dates and length of stay), contact us at (800) 345-8220. We will verify the availability of the other site's price and, if it is lower, we will match it and discount it by 10%.
Rooms on the other web site must be publicly available and bookable on the Internet at the time of verification. See Terms & Conditions for details. Our guarantee is easy and hassle-free! See an example of how it works:
- Step 1: You want to book a one-night stay at the Colonial Terrace. After doing a search on our website you find a $205 Colonial Terrace rate per night.
- Step 2: Prior to or 24 hours after making your reservation you find a rate of $195 per night on a different web site, on the same date for one night and the same room type.
- Step 3: Contact (831) 624-2741 to make the claim.
- Step 4: A Colonial Terrace reservation specialist will verify the lower price while on the telephone with you by going to the web site where you found the lower rate. The representative will confirm that the rate meets the terms and conditions of the Colonial Terrace Best Rate Guarantee.
- Step 5: Upon verification, our reservation specialist will make the reservation at the lower rate and take an additional 10% off the length of stay.
It’s that easy. No need to fill out forms and no waiting. For additional details see the Terms & Conditions.
TERMS & CONDITIONS
The Colonial Terrace guarantees to provide the lowest online bookable rate for room reservations at the Colonial Terrace available to the general public on the Internet, subject to the following terms and conditions:
If you find a publicly available and immediately bookable room-only rate on the Internet for the Colonial Terrace ("competing rate") that is lower than the room rate available for the same reservation on www.thecolonialterrace.com (i.e., same hotel, same type of room, same number of guests, same dates of stay and same length of stay), then prior to or within 24 hours of booking the reservation on www.thecolonialterrace.com, please call the Colonial Terrace at (800) 345-8220.
Once the Colonial Terrace confirms the availability of the competing rate on the Internet, subject to room availability at the Colonial Terrace, the Colonial Terrace agrees to match the competing rate for the same reservation, plus discount an additional ten percent (10%) off the room rate for the duration of the stay being so reserved.
This Guarantee does not apply to:
Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include but are not limited to, Priceline and Hotwire.
Websites that "package" travel, entertainment, hotel and/or food components such as airfare and hotel stay, hotel stay and car rental, hotel stay and restaurant voucher, etc. Examples of package websites include but are not limited to Site 59 and Delta Vacations.
Packaged rates that include taxes, service charges, meals, coupons, parking, services or other amenities.
Qualified discount rates including, but not limited to, Government, AAA or Senior Citizen Discounts.
Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by the Colonial Terrace and a specified and limited group, and are not publicly available.
This guarantee applies only to the room rate for the duration of the reservation and does not apply to taxes, gratuities, guest incidental charges, food and beverage charges, resort fees and any other fees or charges that you may incur during your stay.
If you have already booked a prepaid stay on www.thecolonialterrace.com, and find a competing rate that meets the guarantee terms and conditions set forth here, then the Colonial Terrace will refund the full amount originally charged to your credit card for the rate booked on www.thecolonialterrace.com and charge the full stay based on the new rate to your credit card.